FREE Shipping Australia Wide * PLUS 10% OFF your first order

CUSTOMER SERVICE

THANKYOU FOR VISITING US

We have put together some frequently asked questions which we thought you may be wondering about...

DELIVERY
We ship orders from Sydney via E-Parcel Australia Post with Tracking Number provided when shipped.

S T A N D A R D   S H I P P I N G ::  FREE within Australia with any order!
Metro Areas
NSW, QLD, VIC 1-3 Days
SA, TAS 2-4 Days
WA, NT 5-6 Days

E X P R E S S   S H I P P I N G ::  Now only $15
If you would like your order Express Posted, please select the Express Post Shipping option in the CART once you have entered your address.
Metro Areas
NSW, VIC, TAS, QLD, SA Next Day
WA 3-4 Days

I WANT TO PAY BY CREDIT CARD
Sure Credit Card and Paypal are offered at the checkout.

GIFT WRAPPING
Would you like to avoid time and double shipping and send your order directly to the lucky duck? Once you have completed your order enter the details at the checkout. Your order will then be wrapped organically with your personalized message included. Voila shopping done!

RETURNS POLICY
If you are not happy we shall accept anything within 30 days of receipt. If the items is faulty we shall organise to return or a replacement. Simply contact us.

DAMAGED or DEFECTIVE ITEMS
You must inspect the products on day of receipt and notify us the same day of any defects. We will replace or refund you for defective products if notified of any damage or defects on the day of receipt.

DO YOU SHIP INTERNATIONALLY?
Yes however we cannot guarantee a specific delivery time frame as international orders have to go through customs.  
*please note, we are not responsible for any additional charges incurred by customs.

PROMOTION CODES
Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.

PRODUCT CARE
How to care for each of the items is listed in the product description. For example washing instructions, cleaning and general care.

ARE THE MOROCCAN OTTOMANS FILLED?
All Ottoman/Pouf are delivered unfilled so you can choose a filling that best suits your preferences. There is a detailed 'fill instruction' link on each item which can be printed out.

Be the first to know!

Subscribe to our emails for updates on new products, special offers AND 10% off your next order.

Search our store